Front row pictured left to right: Laureen Naumu Balocan, Nayana Heim, Terri Knight
Back row pictured left to right: Jacque Kanoe Kaui, Greg Eaton,
Wendy Ottinger, Amber Ford and Michael Flagg.

Michael Flagg, President
Michael has already built two successful companies and turns his attention to making TMG Hawaii the premier DMC for the Hawaiian Islands. His many years of experience in both the hotel and incentive industry, give him the ability to understand and anticipate our clients' every need.

Why start a third venture in Hawaii you may ask? Michael's love for the islands combined with an understanding of the important role that Hawaii based DMCs play in the incentive industry, gave him the foresight to recognize the need for a higher level of customer service.

Greg Eaton, Chief Operating Officer
Greg lends his expertise in finance and management to TMG Hawaii in assisting with the day-to-day operations to increase productivity, organization, and motivating the staff toward performance and career goals. Greg's leadership responsibilities also include managing corporate communications, developing company polices and procedures, and steering the leadership committee to achieve their objective to be the best DMC in Hawaii.

Wendy Ottinger, Vice President, Sales & Marketing
Wendy’s fondness for Hawaiian culture has given her a true understanding of the nature of the Aloha Spirit, which is apparent in the programs she custom designs for her clients. Her creativity in theme development and implementation is one of the keys to her success. Wendy constantly strives to bring new ideas to the table, and she has an incredible eye for making the impossible a reality.

Jacque "Kanoe" Kaui, Planner, Sales and Operations
Jacque,a native of Kauai, has been in the hospitality industry for 18 years. Her Career path has taken her from managing a transportation company, to serving as a Services Manager within the local airline industry, to managing programs for DMCs in Hawaii. Jacque serves as our primary contact with our hotel and industry partners spreading the word about what makes TMG Hawaii the best DMC in the Hawaiian Islands. With her winning smile, Jacque exemplifies the true spirit of Aloha toward everyone she meets.

Amber Ford, Director of Marketing
Amber has experience in the DMC, airline, hotel and incentive industries. Living and working in Hawaii has given Amber the opportunity to know what visitors find so compelling about the islands. As marketing director, she manages and coordinates promotional and marketing activities to keep clients and prospective clients up to date on what new and innovative ideas TMG Hawaii is creating. Promoting TMG Hawaii as your destination specialists to partner with for an over-the-top program is her mission.

Nayana Heim, Vice President, Operations
There is no doubt that each program operated is guaranteed for success with Nayana at the helm. She is directly responsible for all program operations, building and maintaining client partnerships, and vendor relations. Nayana brings an exceptional level of knowledge and dedicated service to TMG Hawaii. As a resident of the Big Island for 16 years, her love for the hospitality industry and contacts in the Hawaiian Islands gives her a unique and knowledgeable perspective to each of TMG Hawaii's clients.

Laureen Naumu Balocan, Program Manager
Laureen was born and raised on the island of Kauai. Her work in the hotel and DMC industry in Hawaii has given her great customer service perspective. Along with a deep regard for her relationship with clients and vendors, Laureen's acute attention to detail explains her success. She goes the extra mile to implement a flawless program. She lives the Aloha Spirit and expresses it in everything she does. She has that "can-do" mentality!

Terri Knight, Program Manager
Terri has played an active role in the Hawaii destination management business for many years. Terri lives and works on the island of Maui. In her many years of experience, she has worked throughout the State of Hawaii. Terri has garnered great vendor relationships and her hands-on approach to customer service wins rave reviews. Her resourcefulness, energy, positive attitude, ability to think ahead, and can-do attitude are incredible traits. She brings to TMG Hawaii her knowledge of the islands, exemplary program planning and exuberance to always achieve every goal set forth.